Houston Police Credit Union - Houston, Texas

Janalyn White

Let me tell yall something, Michelle helped me so much! I was having so many issues with my account and she took the time (2 whole hours) to help me solve the issues! She’s funny, well manners, she really had my back. I love this lady! And I love HPFCU!

Frank Jr Cempa

I have been a member since 1990 and have not looked back! HPFCU has excellent customer service and I have had multiple loans with them over the years.

Denise Blunt

I've been a member of the Credit Union for at least 30 years! I haven't had one bad experience! I've had several vehicles & signature loans. All employees that provided services for me were extremely, professional, knowledgeable, patient & skillful.

Even those helping with phone calls referencing account information are always supportive. The drive through is awesome, one time I missed counting my cash correctly. I had more money than listed on the deposit slip, the teller informed me. Trusting staff at Houston Police Federal Credit Union, we appreciate each of you!

Mr. Mccoy

Exceptional and professional customer service. The staff is always pleasant and welcoming when I come in. I've been having a great experience with HPCU goung back from the very first time I opened my account until this blessed moment.

NameThisGame

I've been with HPDFCU since 2006, and it has been an incredible journey that I will continue to take. I wanted to refinance my car, and it took approximately 30 minutes to get approved, sign forms, and close the deal. My car note is now 400 dollars cheaper per month, and I have a much lower interest rate. These guys are the best all the way around!

Celeste Nicol

If I could leave 0 stars I would. The amount of times that I have called to ask a simple question and received a completely irrelevant or incorrect answer is ridiculous. I called three different times to ask the same question and received several different answers to the point that I just came into the branch and asked in person. They make mistakes and don’t take accountability. The have an attitude on the phone when you ask questions. I left my drivers license while depositing a check one day and was not Informed or contacted until 6 months later. Every-time I need something resolved or have a concern, I can’t even count on my credit Union. All they cause is stress and confusion. To be honest I wanted to keep this off of their reviews and I emailed the supervisor committee a few times already over the past few weeks and have yet to hear from them. However I see here that I’m not the only one with this problem. All I wanted was for my concerns to be acknowledged but I’m a fool for expecting anything but the bare minimum from HPCU. Save urself the trouble and do ur banking elsewhere 🙂

Nat G

I requested a new debit card via their secure message center on 09/27. I received a message back that said my request had been submitted on 09/28. It’s 11/29 and I haven’t heard anything since. I have also not received a new debit card. Why have a secure message center if requests submitted via this portal are not taken seriously?

Aside from that, this credit union offers great rates on everything! Probably just have to call in instead of sending messages if you want quick service.

Tiffany H.

Eric Mejia was super nice and very welcoming. He was helpful and made sure I was taken care of. You have some good people here HPCU! Thank you!